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E-mail Notifications


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39 minutes ago, viking8x6 said:

It appears that something in the system is broken right now, as this problem seems to be affecting everyone.

And as someone who manages a system that also uses email notifications: there are multiple points at which this could be failing, some within the control of the site management and some not, so it's not always easy to diagnose.

Typically, what happens is that someone does something on this site, and the end result is an email notification. But it could be the forum software isn't properly registering the initial "trigger" in the first place. It could be that the forum software is not able to communicate with the host operating system where the email "dispatching" program resides - possibly due to a configuration change on one end or the other. It could be that the host's email dispatch program has locked up and isn't accepting messages. It could be that the email program was configured to use a particular mail server for sending, and that server's got issues. It could be that the company that contracted with the email server company has switched email service but forgot about this program using the old service. And so on.

I get the frustration, but I'm not sure that not getting notifications that a thread here has been updated is crisis-level stuff.

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  • Moderators

Moderator's Note: This is a problem that only the admin can address. Unfortunately, he is out of pocket for a few days. Hopefully, he can address this some time late next week. 

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  • 2 weeks later...

Is this also affecting new sign-ups? I was going to suggest joining to someone I’ve been chatting to but just noticed on the homepage that it says the newest member was back on June 11.

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Guest Labrmguy

Been locked out for almost 2 weeks now, I changed my email and do kot get the verification email. Have sent many many emails asking for help and still nothing. 
sucks. 

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Guest BBcockinme

Any idea when the site will be fixed? Been trying to sign up for like 3 weeks now, not getting the email to confirm my email address.

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  • 1 month later...
  • Administrators

There were a few weeks when my server got on one (of many) block lists. If your mail provider uses that block list you would have been affected. It looks like it started around July 19th and was resolved the first week of August. But it looks like the server got blacklisted again a couple days ago. I've submitted a request to get off, but need to look into how it's happening. Hopefully I can find some time the next day or so to pour over a mail log and look for things that are suspicious.

Anyway, email sent during a block doesn't get resent. It just never gets to you. So in the case of registration, you'll need to re-register.

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